Technical Support Engineer

Are you a dedicated, service-minded technician who wants to understand why something isn’t working and feels equally comfortable troubleshooting software and hardware? Then this could be the role for you.

Evolabel is looking for a Technical Support Engineer to join our Aftermarket Support team. You will be an important part of our second-line support function, working closely with our global partners to troubleshoot, analyze, and resolve technical issues that require deeper technical expertise. The position is based at our headquarters in Mölndal, Sweden

About the role

As a Technical Support Engineer, your primary responsibility will be to help our partners around the world solve technical issues and ensure high system reliability. You will play an important role in minimizing downtime and maximizing uptime for our customers.

Most support cases are handled through our ticketing system, but the role also includes hands-on troubleshooting, testing, repairs, training, and support during installations.

Your responsibilities will include:

• Manage and drive second-line support cases from our partners, from initial analysis through resolution.

• Troubleshoot and analyze issues related to software, hardware, and system integration.

• Analyze logs and other technical information to identify root causes and recommend solutions.

• Perform technical testing, warranty assessments, and repairs of returned parts.

• Plan and deliver technical training for our partners, both remotely, on-site with partners, and at our facility in Mölndal, Sweden.

• Lead and assist in RCA (Root Cause Analysis) investigations and contribute to continuous improvement.

• Work closely with R&D, Production, Sales, and other internal functions.

• Travel to partners and customers for training, service, advanced troubleshooting, and installation support.

Who are we looking for?

We are looking for someone who enjoys diving into complex problems, asking the right questions, and working methodically toward a solution.

You have a strong service mindset and are comfortable communicating with people. You can explain technical issues clearly and in a way that others can understand, and you enjoy sharing your knowledge with both customers and colleagues.

You are also structured and able to prioritize, drive cases forward, and communicate clearly throughout the process.

Requirements

• Post-secondary education in automation, IT, software, electronics, mechatronics, or a related technical field.

• Experience with technical troubleshooting and problem-solving.

• Knowledge of Linux.

• Experience with Python or another programming language.

• A solid understanding of network infrastructure.

• Knowledge of system integration and how different systems communicate and interact.

• Experience or knowledge in automation, PLCs, and industrial communication protocols.

• A practical, hands-on approach – you are just as comfortable working at a computer as working directly with a machine.

• Excellent written and spoken English and Swedish. English is our corporate language and is used extensively across our global organization, while Swedish is widely used in our day-to-day internal communication in Sweden.

• A valid driver´s license.

• The ability and willingness to travel internationally without restrictions, including to the USA, Asia, and Oceania.

Preferred qualifications

• Industrial automation.

• Print & Apply solutions.

• Log analysis and troubleshooting in complex technical environments.

• Technical support in an international industrial environment.

• Installation and commissioning of technical equipment.

An international technical role

Evolabel has partners and customers in more than 40 countries, which means you will work in an international environment with contacts around the world.

Travel is an important part of this role. You will travel both within Sweden and internationally to support our partners and customers with training, service, advanced troubleshooting, and installation support.

We are in an exciting phase of development where Aftermarket Support plays an important role in Evolabel’s continued growth. At the same time, we are investing in knowledge, training, and processes to provide our partners with even better technical support.

About Evolabel

Evolabel develops, manufactures and supplies innovative and intuitive machines for automatic labeling in production or warehousing around the globe. We operate in an international environment where technology, innovation, and close customer relationships are at the heart of what we do.

We take complex challenges and turn them into simple and intelligent solutions - Simplicity through technology is our philosophy, every step of the way.

Founded in 2007, we are fully dedicated to Print & Apply technology. This focused specialization has made us experts in our field.

Our team consists of more than 60 professionals, with headquarters in Gothenburg, Sweden, and a North American office in Atlanta, Georgia.

With the user in focus, Evolabel Print & Apply solutions are developed, designed, and manufactured in Sweden. We operate through a global partner network of professional and highly skilled partners, providing local expertise across every continent.

Innovation is at the heart of everything we do, and our mission is to provide the greatest Print & Apply solutions in the industry.

At Evolabel, Respect, Teamwork, and Have Fun are an important part of how we work together.

Are you our next Technical Support Engineer? We look forward to hearing from you!